Arrox Logistics - Terms and Conditions
1. Introduction
Welcome to Arrox. By using our services, you (the "Client" or "Customer") agree to comply with and be bound by the following Terms and Conditions. These Terms govern your use of our logistics services, including but not limited to transportation, warehousing, and consulting services provided by Arrox. Please read these Terms carefully. If you do not agree to these Terms, you should not use our services.
2. Definitions Arrox
Refers to Arrox Logistics, its owners, employees, affiliates, and subcontractors. Customer/Client: The individual or business entity using Arrox services. Goods: Refers to any products, materials, or items that are transported, stored, or handled by Arrox. Services: The logistics, transportation, warehousing, consulting, and any additional services provided by Arrox. Sustainable Logistics: Environmentally friendly practices employed by Arrox, including the use of electric vehicles, eco-friendly packaging, and carbon offset programs.
3. Scope of Services
Arrox provides the following services:Transportation: We transport goods via various vehicle types, including electric vans, temperature-controlled vehicles, and bicycles. Warehousing: Secure storage solutions, including temperature-controlled options. Sustainability Consulting: Guidance on implementing sustainable logistics and supply chain practices. Carbon Offset Programs: An optional program that allows customers to offset the carbon footprint of their shipments. Specific details of the services, including pricing, will be agreed upon between Arrox and the Customer in a separate contract or agreement.
4. Service Delivery and Responsibilities
Arrox Responsibilities: Ensure timely and safe transportation of goods as per the agreed terms. Use best efforts to minimize environmental impact in line with Arrox's sustainability goals, including utilizing electric vehicles and sustainable packaging. Maintain proper communication with the Customer regarding shipment status and delays.Customer Responsibilities: Provide accurate and complete information regarding the nature, weight, volume, and any special handling requirements of the goods. Ensure all goods are adequately packed, unless the Customer opts for Arrox’s sustainable packaging service. Notify Arrox of any changes to delivery instructions or requirements promptly. Comply with all relevant regulations and provide necessary documentation for the shipment of goods.
5. Pricing and Payment
Pricing: Service fees will be provided in the quotation or contract. All prices are subject to VAT (or applicable taxes) unless otherwise specified. Payment Terms: Payment is due within 30 days of the invoice date unless otherwise agreed upon in writing. Late payments may incur a late fee of 2% per month. Currency: All payments are to be made in the currency specified on the invoice. Failure to Pay:In the event of non-payment, Arrox reserves the right to withhold services, retain goods in storage, or cancel agreements without further notice.
6. Sustainable Logistics and Carbon Offset Program
Sustainable Practices: Arrox prioritises sustainable practices in its operations, including the use of electric vehicles, recyclable packaging, and eco-friendly delivery routes. By using our services, Customers agree to comply with these practices where applicable. Carbon Offset Program: Customers can opt into the carbon offset program for an additional fee. This program is voluntary and will be detailed in the service agreement.
7. Liability and Limitation
Arrox’s Liability: Arrox is liable for damage, loss, or delay of goods only if caused by Arrox’s negligence or failure to adhere to the agreed terms.Liability is limited to the actual value of the goods per shipment, unless otherwise agreed in a separate written agreement. Arrox will not be liable for indirect, special, or consequential damages arising from delays, loss, or damage to the goods, including but not limited to loss of profits or revenue. Customer’s Liability:The Customer is liable for any damage caused by improperly packed goods or inaccurate information provided regarding the nature of the goods. The Customer must reimburse Arrox for any fines or penalties imposed on Arrox as a result of incomplete or incorrect documentation provided by the Customer.
8. Insurance
Customer Insurance: Arrox does not provide insurance coverage for goods transported or stored. The Customer is responsible for insuring the goods at their own expense unless otherwise agreed in a separate contract. Arrox Insurance: Arrox maintains insurance coverage for its vehicles and warehouses but is not liable for insuring customer goods unless otherwise stated.
9. Force Majeure
Arrox shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, strikes, wars, governmental actions, or any other unforeseen events.
10. Termination and Cancellation
Customer-initiated Termination - The Customer may terminate services by providing written notice at least 14 days before the planned service date. Cancellation fees may apply as outlined in the service contract. Arrox-initiated Termination: Arrox reserves the right to terminate services without notice if the Customer breaches these Terms or if Arrox deems the relationship as no longer commercially viable.
11. Confidentiality
Both Arrox and the Customer agree to keep confidential any information exchanged during the provision of services, including business practices, pricing, and any proprietary information.
12. Dispute Resolution
In the event of a dispute, both parties agree to first attempt resolution through good faith negotiations. If negotiations fail, disputes shall be resolved through arbitration in accordance with the Arbitration Act 1996. The arbitration shall take place in England and Wales. Each party will bear its own legal costs unless otherwise directed by the arbitrator.
13. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Amendments
Arrox reserves the right to amend or modify these Terms and Conditions at any time. Any changes will be communicated to Customers via email or our website and will take effect 30 days after notice.
15. Contact Information
For any inquiries or issues regarding these Terms and Conditions, please contact us at: Email: hello@Arrox.co.uk | Phone: 020 4579 0718 | Address: International House, 55 Longsmith Street, Gloucester, GL1 2HT